What exactly is the DU TELECOM* charge on my bank statement?

The DU TELECOM* charge is the billing descriptor used by du Telecom UAE when processing payments for mobile plans, internet services, roaming, or content add-ons through their payment system.

Why does the charge say DU TELECOM* instead of 'du' or 'Emirates Integrated Telecommunications'?

Payment processors often shorten or standardize merchant names; DU TELECOM* is the truncated version du Telecom UAE's full legal name that appears on card statements.

Can I get a refund for a DU TELECOM* charge from du Telecom UAE?

Yes — contact du Telecom UAE customer care at 155 or via the du app. Refunds for billing errors or unauthorized charges are typically processed within 7–14 business days back to your card.

How do I cancel my du Telecom UAE service to stop DU TELECOM* charges?

To cancel, visit a du store in the UAE with your Emirates ID, or call 155 to request service termination. Ensure you receive a cancellation confirmation to avoid future DU TELECOM* charges.

How do I stop future DU TELECOM* charges if I no longer use the service?

Cancel all active du Telecom UAE plans and add-ons, remove your card from the du payment portal at du.ae, and confirm with du support that no recurring billing remains on your account.

Home›Browse Charges›Telecom›DU TELECOM*

DU TELECOM* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "DU TELECOM*" charge is from du Telecom UAE. du monthly telecom bill UAE.

🌍 AE🕐 7 min read📅 Updated May 22, 2026

du Telecom UAE

du monthly telecom bill UAE.

DU TELECOM*

Why this shows on your statement

When du Telecom UAE processes its monthly billing for UAE customers, the payment system truncates the full company name to fit within the standardized character limits used by international card networks like Visa and Mastercard, resulting in the shortened descriptor DU TELECOM* appearing on your statement. The asterisk in DU TELECOM* is a common formatting convention used by telecom billing platforms to separate the company identifier from any additional transaction reference data that may follow. If you are a du subscriber in the UAE and notice a recurring charge of around 130 AED each month displaying as DU TELECOM*, this is simply your standard monthly du Telecom UAE service bill.

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What should you do?

Verify Your du Telecom UAE Bill

Log in to your du Telecom UAE account at du.ae and check your billing history to confirm the DU TELECOM* charge matches your current monthly telecom bill amount and billing cycle.

Review Your du Plan Details

Visit du.ae to review your active mobile or home services plan and ensure the DU TELECOM* charge on your statement corresponds to the correct monthly rate for your specific du Telecom UAE subscription.

Contact du Telecom UAE Support

If the DU TELECOM* amount looks unfamiliar or higher than expected, reach out to du Telecom UAE customer service directly through du.ae to request a detailed breakdown of the charges on your latest bill.

Manage or Cancel Your du Subscription

If you no longer wish to continue your du Telecom UAE service and want to stop future DU TELECOM* charges from appearing on your statement, visit du.ae/account to manage your subscription, adjust your plan, or initiate a cancellation request.

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How to cancel du Telecom UAE

du Telecom UAE bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at du Telecom UAE

ℹ️ International processing

This charge is processed in AE. You may see a foreign transaction fee from your bank (typically 1-3%).

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Should you be worried?

No, this is a legitimate charge from du Telecom UAE. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the DU TELECOM* Charge Legitimate or Fraud?

If you see DU TELECOM* on your bank or credit card statement, it is most likely a legitimate charge from du Telecom UAE, one of the leading telecommunications providers in the United Arab Emirates. This descriptor appears for mobile plans, home internet, TV bundles, and add-on services billed by du. Before assuming fraud, consider the following common reasons this charge appears:

Monthly recurring fees for a du Telecom UAE mobile or data plan
Payment for a du home broadband or fiber internet subscription
One-time charges for international roaming, add-ons, or top-ups via du's app or website
A family member or household resident using a du Telecom UAE service linked to your payment method

How to Verify the DU TELECOM* Charge

1
Check your du Telecom UAE account
Log into the du app or visit du.ae and navigate to 'My Bills' to see if the DU TELECOM* amount matches a recent invoice or auto-payment.
2
Search your email for receipts
Search your inbox for emails from du Telecom UAE (noreply@du.ae or billing@du.ae) around the date the DU TELECOM* charge appeared on your statement.
3
Check with household members
Ask family members or housemates whether they used a du Telecom UAE service, topped up a prepaid SIM, or purchased a roaming pack linked to your card.
4
Review your active du subscriptions
In your du Telecom UAE account portal, review all active plans, add-ons, and third-party content subscriptions that may be billed under the DU TELECOM* descriptor.
5
Contact your bank for details
Ask your bank for the full merchant ID and transaction reference for the DU TELECOM* charge, which can help you pinpoint the exact service billed by du Telecom UAE.

How to Dispute a DU TELECOM* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized DU TELECOM* charge within 60 days of your statement date, so do not delay once you spot the charge.
2
Contact du Telecom UAE first
Call du customer care at 155 (UAE) or use the du app live chat to report the unexpected DU TELECOM* charge — du can often issue a refund faster than a bank dispute.
3
File a chargeback with your bank
If du Telecom UAE cannot resolve the issue, contact your bank or card issuer to formally dispute the DU TELECOM* charge and request a chargeback under unauthorized transaction rules.
4
Request a new card if fraud is suspected
If you believe the DU TELECOM* charge is the result of card theft or identity fraud, ask your bank to cancel your card and issue a replacement to prevent further unauthorized charges.

Tips for Managing du Telecom UAE Charges

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Enable SMS or email billing alerts in the du app so you're notified immediately when a DU TELECOM* charge is processed.

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Download your monthly du Telecom UAE invoice as a PDF and compare it line-by-line against your bank statement each month.

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Secure your du Telecom UAE online account with a strong password and two-factor authentication to prevent unauthorized plan changes.

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Note your du Telecom UAE billing cycle date so you can anticipate when the DU TELECOM* charge will appear and avoid confusing it with fraud.

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Use a dedicated card for du Telecom UAE payments to isolate DU TELECOM* charges and simplify monthly reconciliation.

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Use WhatIsThisCharge.net to identify related charges from du Telecom UAE or other UAE telecom providers on your statement.

ℹ️ Note

In most cases, a DU TELECOM* charge is a routine, legitimate billing from du Telecom UAE for your mobile, internet, or add-on subscription — a quick check of your du account or inbox is usually all it takes to confirm it.