What exactly is the FOODPANDA PH* charge on my statement?

The FOODPANDA PH* charge is the official billing descriptor used by Foodpanda Philippines when they process a payment for a food delivery order or a pandapro subscription renewal through their platform.

Why does the charge say FOODPANDA PH* instead of Foodpanda Philippines?

Banks and card networks display a shortened merchant code on statements. FOODPANDA PH* is simply the truncated billing name Foodpanda Philippines uses — 'PH' indicates the Philippine entity and the asterisk is standard formatting used by their payment processor.

Can I get a refund for a FOODPANDA PH* charge?

Yes, Foodpanda Philippines offers refunds for issues like undelivered orders, incorrect items, or duplicate charges. Submit a refund request through the Foodpanda Philippines in-app Help Center within the eligible window, typically within a few days of the order.

How do I cancel my Foodpanda Philippines pandapro subscription?

Open the Foodpanda Philippines app, go to your Profile, select 'pandapro,' and choose the option to cancel your subscription. Cancel at least 24 hours before your next renewal date to avoid being charged for the following month.

How do I stop future FOODPANDA PH* charges from appearing?

To stop future FOODPANDA PH* charges, cancel any active pandapro subscription, remove your saved payment methods from your Foodpanda Philippines account settings, and ensure no scheduled or repeat orders are active in your account.

Home›Browse Charges›Food›FOODPANDA PH*

FOODPANDA PH* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "FOODPANDA PH*" charge is from Foodpanda Philippines. Foodpanda food delivery Philippines.

🌍 PH🕐 8 min read📅 Updated May 22, 2026

Foodpanda Philippines

Foodpanda food delivery Philippines.

FOODPANDA PH*

Why does this charge appear?

Foodpanda Philippines uses the abbreviated descriptor "FOODPANDA PH*" on bank statements because payment processors and card networks impose strict character limits on merchant descriptors, typically capping them at around 20-25 characters, which makes the full name "Foodpanda Philippines" too long to display in its entirety. The "PH" portion serves as a regional country code identifier that Foodpanda uses across its Southeast Asian markets to distinguish transactions originating from its Philippine operations from those in other countries where the brand operates. If you recently placed a food delivery order through the Foodpanda app or website in the Philippines, a charge labeled "FOODPANDA PH*" is almost certainly that transaction, typically appearing as a one-time payment of around 200 PHP depending on your order total.

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Your next steps

Check Your Foodpanda Order History

Log in to your account at foodpanda.com.ph and review your recent order history to match the FOODPANDA PH* charge amount with a specific food delivery order you placed in the Philippines.

Verify the Charge Amount and Date

Cross-reference the exact amount and transaction date of the FOODPANDA PH* charge on your bank statement with your Foodpanda Philippines order confirmation email or in-app receipt to confirm it is accurate.

Manage or Cancel Your Foodpanda Subscription

If you are subscribed to Foodpanda Philippines' pandapro or any recurring plan and do not recognize the charge, visit foodpanda.com.ph/account to review and manage or cancel any active subscriptions.

Contact Foodpanda Philippines Support

If you confirmed the FOODPANDA PH* charge does not match any order or subscription on your account, reach out to Foodpanda Philippines customer support directly through foodpanda.com.ph to request a full breakdown and resolution of the charge.

ℹ️ International processing

This charge is processed in PH. You may see a foreign transaction fee from your bank (typically 1-3%).

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Legitimate or scam?

No, this is a legitimate charge from Foodpanda Philippines. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the FOODPANDA PH* Charge Legitimate or Fraud?

If you see FOODPANDA PH* on your bank or credit card statement, this charge almost certainly comes from Foodpanda Philippines, the popular online food delivery platform operating across Philippine cities. This descriptor is the standard billing name Foodpanda Philippines uses when processing payments through their app or website.

You or someone in your household recently placed a food delivery order through the Foodpanda Philippines app or website
You have an active pandapro subscription with Foodpanda Philippines that auto-renews monthly
A saved payment method on your Foodpanda Philippines account was charged for a scheduled or repeat order
A promotional voucher or discount was applied after initial authorization, resulting in an unexpected adjusted charge amount

How to Verify the FOODPANDA PH* Charge

1
Check your Foodpanda Philippines order history
Log into your Foodpanda Philippines account via the app or foodpanda.ph, navigate to 'My Orders,' and match the charge amount and date to a recent delivery or reorder.
2
Search your email for Foodpanda Philippines receipts
Search your inbox for emails from Foodpanda Philippines (noreply@foodpanda.ph) containing order confirmations or payment receipts that match the FOODPANDA PH* charge on your statement.
3
Check if a household member placed the order
Ask family members or anyone who may have access to your payment method whether they placed a Foodpanda Philippines delivery order, as shared cards are a common source of unexpected FOODPANDA PH* charges.
4
Review your pandapro subscription status
Check if you are enrolled in Foodpanda Philippines' pandapro subscription by going to your account profile. Monthly renewal fees for this membership also appear as FOODPANDA PH* on statements.
5
Contact your bank for transaction details
If you still cannot identify the charge, call your bank and ask for the full merchant details associated with the FOODPANDA PH* transaction, including the exact timestamp and amount authorized.

How to Dispute a FOODPANDA PH* Charge

1
Act within 60 days of the statement date
Most Philippine banks and card networks require you to raise a dispute within 60 days of the FOODPANDA PH* charge appearing on your statement, so do not delay if you believe the charge is unauthorized.
2
Contact Foodpanda Philippines customer support first
Reach out to Foodpanda Philippines directly through the in-app chat or their Help Center at foodpanda.ph/help. Resolving it directly is often faster than a bank dispute for issues like duplicate charges or undelivered orders.
3
File a chargeback with your bank
If Foodpanda Philippines does not resolve the issue, contact your bank or card issuer to file a formal chargeback dispute for the FOODPANDA PH* charge, providing your order details and any correspondence as evidence.
4
Request a new card number if fraud is suspected
If the FOODPANDA PH* charge is confirmed as unauthorized and you did not make any Foodpanda Philippines orders, ask your bank to cancel your compromised card and issue a replacement to prevent further fraudulent transactions.

Tips for Managing Foodpanda Philippines Charges

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Enable real-time transaction alerts from your bank to catch any unexpected FOODPANDA PH* charges the moment they occur.

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Keep your Foodpanda Philippines order confirmations in a dedicated email folder for easy cross-referencing with your bank statement.

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Secure your Foodpanda Philippines account with a strong, unique password and enable two-factor authentication to prevent unauthorized orders.

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Note your pandapro renewal date in your calendar so you are never surprised by Foodpanda Philippines' monthly subscription charge.

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Remove unused saved payment cards from your Foodpanda Philippines account to limit exposure if your account is ever compromised.

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Use WhatIsThisCharge.net to identify related charges you may not recognize alongside the FOODPANDA PH* entry on your statement.

ℹ️ Note

In most cases, a FOODPANDA PH* charge is completely legitimate and simply reflects a recent food delivery order or pandapro membership renewal processed by Foodpanda Philippines — a quick check of your order history in the app will typically clear up any confusion in seconds.