What exactly is the GLOBE* charge on my statement?

The GLOBE* charge is the billing descriptor used by Globe Telecom when processing payments for postpaid plans, broadband services, prepaid load, or digital add-ons through your card.

Why does the charge say GLOBE* instead of Globe Telecom?

Banks truncate merchant names to fit statement formatting limits. GLOBE* is simply the shortened version of Globe Telecom's billing name as it appears in payment processing systems.

Can I get a refund on a GLOBE* charge from Globe Telecom?

Yes — contact Globe Telecom at 211 or via GlobeOne within the billing period. Refunds for erroneous GLOBE* charges are possible, though processing may take 7–15 business days depending on your bank.

How do I cancel my Globe Telecom subscription to stop GLOBE* charges?

Call Globe Telecom at 211, visit a Globe Store, or use the GlobeOne app to request service cancellation. Note that postpaid plans may require fulfilling a lock-in period before cancellation.

How do I stop future GLOBE* charges if I no longer use Globe Telecom?

Remove your card from your Globe Telecom account via GlobeOne, cancel all active subscriptions, and confirm cancellation in writing. If charges persist, contact your bank to block the GLOBE* merchant ID.

Home›Browse Charges›Telecom›GLOBE*

GLOBE* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "GLOBE*" charge is from Globe Telecom. Globe monthly mobile bill Philippines.

🌍 PH🕐 7 min read📅 Updated May 22, 2026

Globe Telecom

Globe monthly mobile bill Philippines.

GLOBE*

What is this charge?

Globe Telecom, the major Philippine mobile network operator, uses the truncated billing descriptor GLOBE* on international bank and credit card statements because their payment processing system applies a shortened merchant identifier followed by an asterisk to distinguish subscription billing transactions from one-time purchases. The asterisk format is a standard convention used by payment gateways in the Philippines to flag recurring charges, which aligns with Globe Telecom's monthly postpaid billing cycle that typically processes around 649 PHP each period. If you're a Globe postpaid subscriber in the Philippines and you spot GLOBE* on your statement, this is almost certainly your regular monthly mobile plan being charged through Globe's automated billing system.

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How to handle this charge

Confirm Your Globe Telecom Plan

Log in to your Globe Telecom account at globe.com.ph to verify that the GLOBE* charge matches your current monthly mobile plan. Check your plan details, billing cycle, and any add-ons or data boosters that may have been activated during that billing period.

Review Your Globe Billing Statement

Visit globe.com.ph and navigate to your billing section to pull up your latest statement. Compare the exact amount shown on your bank statement under GLOBE* with the total due on your Globe Telecom invoice to confirm there are no discrepancies or duplicate charges.

Check for Unrecognized Globe Add-Ons

While logged in at globe.com.ph, review any active subscriptions, content packs, or roaming charges tied to your Globe Telecom account. Sometimes the GLOBE* charge may be slightly higher than expected due to optional services or promos that were auto-renewed without your immediate notice.

Manage or Cancel Your Globe Subscription

If you no longer need the Globe Telecom service or want to adjust your plan to avoid future GLOBE* charges, go directly to globe.com.ph/account to manage your subscription settings, downgrade your plan, or initiate a cancellation request through your account dashboard.

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How to cancel Globe Telecom

Globe Telecom bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Globe Telecom

ℹ️ International processing

This charge is processed in PH. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Globe Telecom. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the GLOBE* Charge Legitimate or Fraud?

If you see GLOBE* on your bank or credit card statement, it is almost certainly a legitimate charge from Globe Telecom, one of the Philippines' largest telecommunications providers. This descriptor appears when Globe Telecom bills you for mobile plans, broadband services, prepaid load, or add-on subscriptions. Before assuming fraud, consider these common reasons the GLOBE* charge appears:

Monthly postpaid mobile or home broadband plan billed by Globe Telecom
Globe At Home prepaid WiFi load or auto-reload payment
GlobeOne app subscription or digital service add-on charged under GLOBE*
A family member or authorized account user made a purchase through Globe Telecom

How to Verify the GLOBE* Charge

1
Log into your Globe Telecom account
Visit globe.com.ph or open the GlobeOne app and check your billing history. The charge amount should match the GLOBE* transaction on your statement.
2
Search your email for Globe Telecom receipts
Look for billing confirmation emails from Globe Telecom sent around the same date as the GLOBE* charge. Globe typically sends e-statements and payment receipts to your registered email.
3
Check if a household member made the payment
If your card is linked to a shared Globe Telecom account, another family member may have paid a bill or purchased prepaid load, triggering the GLOBE* charge.
4
Review your active Globe subscriptions
Log into GlobeOne and navigate to 'My Subscriptions' to see all active add-ons, content packs, or Globe At Home plans that could generate recurring GLOBE* charges.
5
Contact your bank for transaction details
Ask your bank for the full merchant details behind the GLOBE* descriptor, including the merchant ID and transaction date, to help pinpoint exactly which Globe Telecom service was billed.

How to Dispute a GLOBE* Charge

1
Act within 60 days of the charge
Most banks require you to dispute an unrecognized GLOBE* charge within 60 days of your statement date. Do not wait — gather your Globe Telecom billing records and act promptly.
2
Contact Globe Telecom customer support first
Call Globe Telecom at 211 (mobile) or 02-7730-1000 (landline), or use the GlobeOne app chat. Globe Telecom can often reverse erroneous GLOBE* charges faster than a bank dispute.
3
File a chargeback with your bank
If Globe Telecom does not resolve the issue, contact your bank or card issuer to formally dispute the GLOBE* charge. Provide your Globe Telecom account number and any correspondence as evidence.
4
Request a new card if fraud is suspected
If you never had a Globe Telecom account and the GLOBE* charge is clearly unauthorized, ask your bank to cancel your current card and issue a new one to prevent further fraudulent transactions.

Tips for Managing Globe Telecom Charges

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Enable GLOBE* billing alerts via GlobeOne so you're notified instantly whenever Globe Telecom processes a charge to your card.

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Download your Globe Telecom e-statement monthly and cross-check every GLOBE* entry against your bank statement.

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Secure your Globe Telecom online account with a strong password and two-factor authentication to prevent unauthorized GLOBE* charges.

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Note your Globe Telecom billing cycle date so you can anticipate when the GLOBE* charge will appear each month.

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Use a dedicated card for Globe Telecom payments to isolate GLOBE* charges and simplify fraud detection.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside GLOBE* on your statement.

ℹ️ Note

In most cases, a GLOBE* charge is simply Globe Telecom billing your card for your monthly mobile plan, broadband subscription, or a prepaid load purchase — it is a routine and expected transaction for Globe customers in the Philippines.