HOTELS.COM* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "HOTELS.COM*" charge is from Hotels.com. Hotel or accommodation booking charge from Hotels.com.
Hotels.com
Hotel or accommodation booking charge from Hotels.com.
Category
Travel
Avg. Charge
$50.00 - $400.00
Country
US
Billing Cycle
One-time
Cancel At
hotels.com/trips
Support
See website
Why does this charge appear?
When Hotels.com processes a booking payment, their billing system automatically appends an asterisk after the brand name to separate the company identifier from any additional transaction details, such as a confirmation number or location code, that may follow in the descriptor string. The truncated format "HOTELS.COM*" is also a result of character limits imposed by card networks like Visa and Mastercard, which restrict merchant descriptors to a set number of characters, making it impossible to display the full company name alongside supplementary booking information. If you recently reserved a hotel room through Hotels.com and see this charge on your statement, it is almost certainly a legitimate payment for that accommodation booking.
What should you do?
Check Your Hotels.com Bookings
Log in to your Hotels.com account at hotels.com and review your recent bookings to match the HOTELS.COM* charge on your statement to a specific hotel reservation, including the dates and property name.
Review Your Hotels.com Trip Details
Visit hotels.com/trips to see a full list of your upcoming and past reservations. Confirm the charge amount matches the total shown for one of your bookings, keeping in mind taxes and fees may have been billed separately.
Check for Hotels.com Rewards Activity
If you are a Hotels.com Rewards member, verify whether the charge is tied to a booking made using reward nights or a combination of cash and rewards, which can sometimes cause unexpected charge amounts on your statement.
Contact Hotels.com Support If Needed
If the HOTELS.COM* charge still does not match any booking after checking hotels.com/trips, reach out to Hotels.com customer service directly through hotels.com to get a detailed breakdown of the charge before considering a dispute with your bank.
Is this charge fraudulent?
No, this is a legitimate charge from Hotels.com. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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