Question 1

What is the OOMA* charge on my bank statement?

Accepted Answer

The OOMA* charge is a monthly billing from Ooma for their home phone or business VoIP (Voice over Internet Protocol) service. Ooma provides internet-based phone service as an alternative to traditional landlines, and this recurring charge typically falls between $9.99 and $19.99 depending on your plan. If you or someone in your household signed up for Ooma's residential or business phone service, this is a legitimate and expected monthly fee.

Question 2

I see OOMA* for $14.99 — is this the right amount to be charged?

Accepted Answer

Yes, a charge from Ooma in that range is consistent with their typical monthly billing. Ooma's monthly service fees generally run between $9.99 and $19.99 depending on which plan you are subscribed to, such as Ooma Basic, Ooma Premier, or one of their Ooma Office business plans. If the amount seems different from what you expected, you can log into your account at office.ooma.com/account to review your current plan and billing details.

Question 3

How do I cancel my Ooma subscription so this charge stops appearing?

Accepted Answer

To cancel your Ooma service and stop the recurring OOMA* charges, you can manage or cancel your account by visiting office.ooma.com/account. Log in with your Ooma credentials and navigate to the account or subscription settings to make changes. Keep in mind that canceling will disconnect your Ooma home phone or business VoIP service, so make sure you have an alternative phone solution in place before proceeding.

Question 4

Could the OOMA* charge be fraud, or did someone sign up for this without my knowledge?

Accepted Answer

The OOMA* charge is from Ooma, a legitimate and well-established telecom company offering home and business VoIP phone services, so it is not inherently fraudulent. However, if you do not recall signing up and no one else in your household or business uses an Ooma phone service, it is worth investigating. Start by checking at office.ooma.com/account to see if an account exists under your email. If you find no account and still see the charge, contact your bank to dispute it, as someone may have used your payment information without authorization.

OOMA* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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