Question 1

What is the SAFARICOM*DATA BUNDLE charge on my bank statement?

Accepted Answer

This charge is from Safaricom, Kenya's leading telecommunications provider. It represents a mobile data bundle purchase made through your Safaricom account, either via the MySafaricom app, USSD code *544#, or another Safaricom data purchase channel. The amount will vary depending on which data bundle plan you selected at the time of purchase.

Question 2

I don't remember buying a Safaricom data bundle — could this be fraud?

Accepted Answer

In most cases this is a legitimate charge. Safaricom data bundles can be purchased automatically if you have an active data plan set to auto-renew, or a family member sharing your payment method may have made the purchase. Log into the MySafaricom app or dial *544# to review your recent bundle purchase history. If after checking you still don't recognize the transaction, contact Safaricom customer care on 100 from a Safaricom line or 0722 000 100 from any network to investigate further.

Question 3

Why does the SAFARICOM*DATA BUNDLE amount on my statement differ from what I expected to pay?

Accepted Answer

Safaricom offers a wide range of data bundle packages at different price points, so the charge amount will vary based on the specific bundle purchased, such as daily, weekly, or monthly plans in different data sizes. Currency conversion fees from your bank may also add to the displayed amount if your account operates in a currency other than Kenyan shillings. Check the MySafaricom app or dial *544# to see a breakdown of exactly which bundle was purchased and its listed price.

Question 4

How do I stop future SAFARICOM*DATA BUNDLE charges from appearing on my account?

Accepted Answer

To prevent future Safaricom data bundle charges, you should disable any auto-renewal settings on your current data plan by dialing *544# and managing your bundle preferences, or by doing so through the MySafaricom app. If you linked a bank card or M-PESA to your Safaricom account for automatic payments, you can remove that payment method within the app settings. There is no dedicated online cancellation URL available for this service, so managing it directly through Safaricom's own platforms or by calling customer care on 100 is the recommended approach.

SAFARICOM*DATA BUNDLE Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

Frequently Asked Questions

Community Reports (0)

Community Comments (0)