VONAGE* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "VONAGE*" charge is from Vonage. Vonage VoIP home or business phone service monthly subscription.
Vonage
Vonage VoIP home or business phone service monthly subscription.
Category
Telecom
Avg. Charge
$9.99 - $29.99
Country
US
Billing Cycle
Monthly
Cancel At
vonage.com/account
Support
See website
Why does this charge appear?
Vonage uses the truncated "VONAGE*" descriptor on bank statements because their billing system appends an asterisk to distinguish subscription-based charges from one-time transactions, a common practice among VoIP and telecom providers processing recurring monthly payments through automated billing platforms. The asterisk acts as a flag within Vonage's payment processing setup to indicate an ongoing service charge, which helps their internal systems and card networks categorize the transaction as a subscription rather than a standard purchase. If you see VONAGE* followed by additional characters or a dollar amount on your statement, it is almost certainly your monthly Vonage home or business phone plan being billed, typically ranging from $9.99 to $29.99 depending on your selected service tier.
What should you do?
Confirm Your Vonage Subscription
Log in to your Vonage account at vonage.com and check your active plan details to confirm the VONAGE* charge matches your current VoIP home or business phone service subscription amount.
Review Your Vonage Billing History
Inside your Vonage account dashboard at vonage.com/account, navigate to the billing section to compare your invoice history against the VONAGE* charge on your bank statement and ensure no duplicate or unexpected fees were applied.
Check Who in Your Household Uses Vonage
If you share finances with family members or business partners, verify whether someone else set up or renewed a Vonage VoIP phone service plan, as the VONAGE* charge would appear for any active subscription tied to a shared payment method.
Manage or Cancel Your Vonage Plan if Needed
If you no longer need the Vonage VoIP service and want to stop future VONAGE* charges from appearing on your statement, visit vonage.com/account to review your cancellation options and follow the steps to end your subscription before the next billing cycle.
Is this charge fraudulent?
No, this is a legitimate charge from Vonage. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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