What exactly is the DOCOMO* charge on my statement?

The DOCOMO* charge is a billing descriptor used by NTT Docomo Japan for mobile plans, data services, or digital content subscriptions processed through their payment system.

Why does the charge say DOCOMO* instead of NTT Docomo Japan?

Banks display shortened merchant descriptors due to character limits. DOCOMO* is the truncated form of NTT Docomo Japan's billing name that appears on card statements.

Can I get a refund for a DOCOMO* charge?

NTT Docomo Japan may issue refunds for accidental purchases or duplicate billings. Contact their customer support directly with your transaction details to request a review.

How do I cancel my NTT Docomo Japan subscription to stop DOCOMO* charges?

Log in to My Docomo at mydocomo.com, navigate to your active contracts or subscriptions, and follow the cancellation steps. You can also call NTT Docomo Japan's support line for assisted cancellation.

How do I make sure I stop receiving future DOCOMO* charges?

After cancelling your NTT Docomo Japan service, monitor your next one to two billing cycles for any residual DOCOMO* charges and contact your bank immediately if they continue.

Home›Browse Charges›Telecom›DOCOMO*

DOCOMO* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "DOCOMO*" charge is from NTT Docomo Japan. NTT Docomo monthly mobile bill Japan.

🌍 JP🕐 7 min read📅 Updated May 22, 2026

NTT Docomo Japan

NTT Docomo monthly mobile bill Japan.

DOCOMO*

Why this shows on your statement

NTT Docomo Japan uses the shortened billing descriptor "DOCOMO*" on bank statements because Japan's mobile payment processing systems truncate long corporate names to fit within the character limits enforced by international card networks like Visa and Mastercard. The asterisk following DOCOMO is a standard delimiter used by NTT Docomo's billing infrastructure to separate the brand name from any additional transaction identifiers, such as a service type or account reference. If you see this descriptor alongside a charge of around ¥3000, it almost certainly reflects your recurring monthly mobile plan billed directly by NTT Docomo Japan.

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What should you do?

Confirm Your NTT Docomo Plan

Log in to your NTT Docomo Japan account at docomo.ne.jp and review your current mobile plan details. The DOCOMO* charge on your statement is your monthly mobile bill, so verify that the billed amount matches the plan you are subscribed to.

Review Your NTT Docomo Usage

While logged in at docomo.ne.jp, navigate to your billing history and usage summary to check for any additional charges such as data overages, international roaming fees, or add-on services that may explain the specific amount shown next to DOCOMO* on your bank statement.

Manage or Cancel Your NTT Docomo Subscription

If you no longer need your NTT Docomo Japan mobile service or want to adjust your plan to avoid future DOCOMO* charges, visit docomo.ne.jp/account to manage your subscription, downgrade your plan, or initiate a cancellation request directly through your account dashboard.

Contact NTT Docomo Japan Support

If the DOCOMO* charge amount does not match your expected NTT Docomo Japan monthly bill or you see duplicate charges, contact NTT Docomo Japan customer support through the help section at docomo.ne.jp to request a detailed invoice and clarify any billing discrepancies before escalating to your bank.

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How to cancel NTT Docomo Japan

NTT Docomo Japan bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at NTT Docomo Japan

ℹ️ International processing

This charge is processed in JP. You may see a foreign transaction fee from your bank (typically 1-3%).

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Should you be worried?

No, this is a legitimate charge from NTT Docomo Japan. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the DOCOMO* Charge Legitimate or Fraud?

The DOCOMO* charge on your bank or credit card statement is most commonly a legitimate billing from NTT Docomo Japan, one of Japan's largest mobile telecom providers. This charge typically appears when you have an active Docomo mobile plan, digital content subscription, or have made a purchase through the Docomo d-Market platform. However, if you have no connection to Japan or NTT Docomo Japan services, it is worth investigating further.

Active NTT Docomo Japan mobile phone plan or SIM card subscription
Purchase or recurring subscription via Docomo's d-Market, d-Anime, or d-Music services
Roaming or travel SIM purchased from NTT Docomo Japan for a Japan trip
Unauthorized use of your card details by a third party mimicking Docomo billing

How to Verify the DOCOMO* Charge

1
Log into your NTT Docomo Japan account
Visit the official My Docomo portal at mydocomo.com and review your billing history for charges matching the DOCOMO* amount and date on your statement.
2
Search your email for NTT Docomo Japan receipts
Search your inbox for emails from NTT Docomo Japan using keywords like 'Docomo', 'ドコモ', or 'NTT'. Receipts or subscription confirmation emails often arrive around the billing date.
3
Check with household or travel companions
Ask family members or travel companions if they signed up for a Docomo SIM, data plan, or digital service and used your shared payment card for the DOCOMO* charge.
4
Review your active digital subscriptions
NTT Docomo Japan offers streaming and content services like d-Anime Store and d-Music. Check whether you enrolled in a free trial that has since converted to a paid DOCOMO* billing.
5
Contact your bank for transaction details
Call the number on the back of your card and ask for the full merchant descriptor and transaction ID associated with the DOCOMO* charge to help pinpoint its origin.

How to Dispute a DOCOMO* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the DOCOMO* charge appearing on your statement. Acting quickly preserves your right to a full chargeback.
2
Contact NTT Docomo Japan customer support first
Reach NTT Docomo Japan via their official support site or international helpline. Resolving the DOCOMO* charge directly with Docomo is often faster than a bank dispute.
3
File a chargeback with your bank or card issuer
If NTT Docomo Japan does not resolve the issue, contact your card issuer, explain that the DOCOMO* charge is unauthorized, and formally request a chargeback with any supporting documentation.
4
Request a new card number if fraud is suspected
If you believe the DOCOMO* charge is the result of card fraud, ask your bank to cancel your current card and issue a new one to prevent additional unauthorized charges from NTT Docomo Japan or others.

Tips for Managing NTT Docomo Japan Charges

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Set a bank alert for any DOCOMO* charge so you're notified the moment NTT Docomo Japan bills your card.

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Keep a record of all NTT Docomo Japan service agreements and confirmation emails in a dedicated folder.

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Secure your NTT Docomo Japan My Docomo account with a strong password and two-factor authentication to prevent unauthorized access.

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Note that NTT Docomo Japan typically bills on a monthly cycle — cross-check DOCOMO* charges against your plan renewal date.

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Use a virtual card number for NTT Docomo Japan subscriptions to limit exposure if your details are ever compromised.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside DOCOMO* on your statement.

ℹ️ Note

In most cases, a DOCOMO* charge simply reflects an active mobile plan, travel SIM, or digital content subscription with NTT Docomo Japan — a trusted and regulated telecom provider. If you recently visited Japan or signed up for a Docomo service, this charge is very likely legitimate and expected.