Is the "FIDO 11 PMT" charge legitimate?

Yes, this is a legitimate charge from Fido.

How do I cancel Fido?

You can cancel at www.fido.ca/pages/contact-us.

How do I get a refund from Fido?

Contact Fido support directly to request a refund.

Home›Browse Charges›Telecom›FIDO 11 PMT

FIDO 11 PMT Charge (What It Is + Is It Legit?)

Q: Why does "FIDO 11 PMT" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with Fido.

✓ Legitimate

The "FIDO 11 PMT" charge is from Fido. Monthly payment for Fido mobile or internet service plan in Canada.

🌍 CA🕐 1 min read📅 Updated October 6, 2026

Fido

Monthly payment for Fido mobile or internet service plan in Canada.

FIDO 11 PMT

Understanding this descriptor

FIDO 11 PMT appears on your bank statement because you have an active subscription or made a purchase with Fido. The charge descriptor is how Fido identifies itself to your bank. It may appear slightly different depending on your bank and country.

🛡️

Got a suspicious message or link?

Free

Detect scams in seconds — texts, emails, websites & more, instant results.

🛡️ Check for Scam →

✅

Recommended actions

Check your account

Log into your Fido account to verify the charge.

Check family members

Make sure the charge is not from a family member or shared account holder.

Cancel if needed

If you want to cancel, visit www.fido.ca/pages/contact-us to manage your subscription.

Dispute if unauthorized

Still do not recognize it? Contact your bank to dispute the charge.

🔓

How to cancel Fido

Fido bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Fido

💡 Tip — call before disputing

Try calling Fido at 1-888-481-3436 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

ℹ️ International processing

This charge is processed in CA. You may see a foreign transaction fee from your bank (typically 1-3%).

🛡

Is this charge fraudulent?

No, this is a legitimate charge from Fido. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.