MANDIRI* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "MANDIRI*" charge is from Bank Mandiri. Bank Mandiri Indonesia banking fee.
Bank Mandiri
Bank Mandiri Indonesia banking fee.
Category
Banking
Avg. Charge
Variable
Country
ID
Billing Cycle
One-time
Cancel At
tel:14000
Support
+62-14000
Why does this charge appear?
Bank Mandiri, one of Indonesia's largest state-owned banks, uses the shortened descriptor "MANDIRI*" on international bank statements because payment processing networks like Visa and Mastercard impose strict character limits on merchant descriptors, typically capping them at 22 characters or fewer. The asterisk following "MANDIRI" is a common formatting convention used by Indonesian banking systems to separate the merchant identifier from a transaction or branch code that may follow. If you see this charge and recently conducted a transaction through Bank Mandiri's services — such as a transfer fee, account maintenance charge, or cross-border payment — the truncated descriptor is simply a result of how the bank's billing system communicates with international card networks.
What should you do?
Identify the MANDIRI* charge
Log in to your Bank Mandiri account via bankmandiri.co.id and cross-reference the MANDIRI* charge on your bank statement with your recent transaction history to confirm it matches a known banking fee or service.
Review your Bank Mandiri services
Check which Bank Mandiri products or services you are currently enrolled in, such as account maintenance fees, Mandiri debit card fees, or e-banking subscriptions, to determine which specific service the MANDIRI* charge is associated with.
Contact Bank Mandiri directly
If you cannot identify what the MANDIRI* charge covers, call Bank Mandiri customer service at 14000 to speak with a representative who can look up the exact charge details tied to your account and explain the fee.
Manage or dispute the fee with Bank Mandiri
If the MANDIRI* charge is for a Bank Mandiri service you no longer wish to use, visit bankmandiri.co.id or call 14000 to request cancellation or downgrade of the associated service, and confirm with the representative whether the fee can be waived or adjusted.
Is this charge fraudulent?
No, this is a legitimate charge from Bank Mandiri. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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