MASHREQ* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "MASHREQ*" charge is from Mashreq Bank. Mashreq Bank UAE credit card or banking fee.
Mashreq Bank
Mashreq Bank UAE credit card or banking fee.
Category
Banking
Avg. Charge
Variable
Country
AE
Billing Cycle
One-time
Cancel At
mashreq.com/en/uae/customer-care/contact-us/
Support
+971-4-424-4444
Why does this charge appear?
Mashreq Bank, one of the UAE's oldest and most established financial institutions, uses the abbreviated billing descriptor MASHREQ* on international and domestic bank statements due to character limitations imposed by card payment processing networks like Visa and Mastercard, which typically cap merchant descriptors at 22 characters or fewer. The asterisk following MASHREQ* is a standard formatting convention used by these payment networks to separate the merchant name from additional transaction reference data, such as a location code or transaction identifier. If you have an active Mashreq credit card, savings account, or have recently paid a banking fee through their UAE-based services, this descriptor is the expected way their charges will appear on your statement.
What should you do?
Identify the MASHREQ* charge
Log in to your Mashreq Bank online banking portal at mashreq.com and review your recent transaction history. Compare the charge amount and date to any Mashreq Bank credit card annual fees, account maintenance fees, or service charges you may have agreed to when opening your account.
Check your Mashreq Bank statements
Download or review your latest Mashreq Bank e-statement to confirm whether the MASHREQ* charge aligns with a scheduled fee cycle, such as a monthly banking fee or credit card renewal charge. Mashreq Bank typically notifies customers of upcoming fees through SMS or email alerts linked to your registered account.
Contact Mashreq Bank directly
If you are unsure what the MASHREQ* charge is for, reach out to Mashreq Bank customer care through their official contact page at mashreq.com/en/uae/customer-care/contact-us/ to ask for a detailed explanation of the specific charge, including the fee type and billing period it covers.
Manage or adjust your Mashreq Bank services
If the MASHREQ* charge is for a Mashreq Bank service or account tier you no longer need, visit mashreq.com or speak with a Mashreq Bank representative to explore downgrading your account, waiving eligible fees, or canceling optional add-on services to avoid similar charges in the future.
Is this charge fraudulent?
No, this is a legitimate charge from Mashreq Bank. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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