Question 1

What is the MENULOG* charge on my bank statement?

Accepted Answer

The MENULOG* charge on your bank statement is a payment for a food delivery order placed through Menulog, which is Australia and New Zealand's largest food delivery platform. The charge typically ranges from A$15.00 to A$60.00 depending on what you ordered and any delivery fees applied. If you or someone in your household recently ordered takeaway through the Menulog app or website, this charge is legitimate and corresponds to that order.

Question 2

I don't remember ordering from Menulog — could this charge be a mistake?

Accepted Answer

It is worth checking a few things before assuming the charge is fraudulent. Someone else in your household may have placed a Menulog order using a shared payment method, or you may have ordered late at night and forgotten about it. The charge will appear as MENULOG* on your statement and typically falls between A$15.00 and A$60.00. You can log into your Menulog account at menulog.com.au/account to review your full order history and confirm whether a matching order exists. If no order appears in your history, contact your bank to dispute the charge.

Question 3

How do I stop future charges from Menulog appearing on my account?

Accepted Answer

If you want to remove your payment details or close your Menulog account to prevent future charges, you can manage your account settings by visiting menulog.com.au/account. From there you can update or delete your saved payment methods. Keep in mind that any pending or recently placed orders will still be charged before changes take effect. If you have a Menulog subscription or promotional plan linked to your account, make sure to cancel that as well through the same account page to avoid recurring fees.

Question 4

Why is the MENULOG* amount on my statement different from what I expected to pay?

Accepted Answer

The final MENULOG* charge on your bank statement may differ from your initial estimate because Menulog orders can include additional costs such as delivery fees, service fees, and surge pricing during busy periods. The typical range for a Menulog charge is A$15.00 to A$60.00, but your total will depend on the restaurant, the size of your order, and any applicable fees at the time of ordering. You can view a full itemised breakdown of any order by logging into your account at menulog.com.au/account and checking your order history for the matching transaction.

MENULOG* Charge (What It Is + Is It Legit?)

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Is this charge fraudulent?

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