Why does "NRMA INS*" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with NRMA Insurance.

Is the "NRMA INS*" charge legitimate?

Yes, this is a legitimate charge from NRMA Insurance.

How do I cancel NRMA Insurance?

You can cancel at connect.nrma.com.au/welcome/login/username.

How do I get a refund from NRMA Insurance?

Contact NRMA Insurance support directly to request a refund.

Home›Browse Charges›Insurance›NRMA INS*

NRMA INS* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "NRMA INS*" charge is from NRMA Insurance. NRMA Australia auto, home, or boat insurance premium.

🌍 AU🕐 2 min read📅 Updated May 22, 2026

NRMA Insurance

NRMA Australia auto, home, or boat insurance premium.

NRMA INS*

What is this charge?

When NRMA Insurance processes premium payments through its billing system, the transaction is submitted to card networks using a shortened merchant descriptor, which is why "NRMA INS*" appears on your bank statement rather than the full company name. The asterisk in the descriptor is a standard truncation marker used by payment processors to separate the merchant identifier from additional transaction reference data, a common practice among large Australian insurers handling high volumes of recurring monthly premiums. If you hold an NRMA Insurance policy for your car, home, or boat and recently paid or renewed your premium, the NRMA INS* charge is almost certainly the legitimate debit from that policy.

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How to handle this charge

Identify your NRMA Insurance policy

The charge labeled NRMA INS* on your bank statement is a premium payment for an NRMA Insurance policy covering auto, home, or boat insurance in Australia. Log in to your NRMA account at nrma.com.au to confirm which policy this payment is linked to and verify the amount matches your expected premium.

Verify the charge amount against your policy

Once logged in at nrma.com.au, navigate to your active policies and compare the NRMA INS* charge amount against your scheduled premium. NRMA Insurance premiums can vary based on renewal adjustments or policy changes, so confirm the billed amount aligns with your current coverage terms.

Review your billing and payment schedule

Check your NRMA Insurance payment schedule to determine whether you are billed monthly or annually. If the NRMA INS* charge appeared unexpectedly, it may be due to an automatic renewal or a change in your billing cycle, both of which can be reviewed under your account settings at nrma.com.au.

Cancel or manage your NRMA Insurance policy if needed

If you no longer want this NRMA Insurance policy or wish to stop future NRMA INS* charges, log in to your account at connect.nrma.com.au/welcome/login/username to manage or cancel your policy. You can also contact NRMA Insurance directly through nrma.com.au to discuss your options before cancelling.

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How to cancel NRMA Insurance

NRMA Insurance bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at NRMA Insurance

💡 Tip — call before disputing

Try calling NRMA Insurance at +61-13-2132 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

ℹ️ International processing

This charge is processed in AU. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from NRMA Insurance. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.