WESTJET* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "WESTJET*" charge is from WestJet. WestJet Canada flight ticket or fee.
WestJet
WestJet Canada flight ticket or fee.
Category
Travel
Avg. Charge
Variable
Country
CA
Billing Cycle
One-time
Cancel At
westjet.com/content/westjet/ca/en/manage.html
Support
1-888-937-8538
Why does this charge appear?
When WestJet processes a payment through their airline booking system, the descriptor is truncated to "WESTJET*" because most payment networks cap merchant identifiers at a limited number of characters, and the asterisk is appended to signal that additional transaction detail — such as a flight confirmation number or booking reference — may follow depending on your bank's display format. WestJet uses this shortened billing descriptor across their Canadian ticketing platform to comply with the standardized formatting requirements set by card networks like Visa and Mastercard. If you recently purchased a flight, checked baggage, or paid a fare-related fee directly through WestJet, this descriptor is the expected way that charge will appear on your statement.
What should you do?
Verify Your WestJet Booking
Log in to your WestJet account at westjet.com and check your booking history to confirm the WESTJET* charge matches a flight ticket or fee you recently purchased. Cross-reference the amount on your bank statement with your booking confirmation email.
Review WestJet Fees and Add-Ons
If the WESTJET* amount seems unexpected, consider that WestJet may have charged for additional fees such as baggage, seat selection, or fare upgrades. Check your booking details at westjet.com to see an itemized breakdown of all charges tied to your reservation.
Manage or Cancel Your WestJet Booking
If you need to modify or cancel the booking associated with the WESTJET* charge, visit westjet.com/content/westjet/ca/en/manage.html to access WestJet's manage booking portal. From there you can review cancellation policies and request refunds if eligible.
Contact WestJet Customer Support
If you cannot reconcile the WESTJET* charge with any known booking after checking westjet.com, reach out directly to WestJet's customer service team through their official contact page at westjet.com to clarify the charge before considering a dispute with your bank.
Is this charge fraudulent?
No, this is a legitimate charge from WestJet. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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