Question 1

What does AM* mean on my bank statement?

Accepted Answer

AM* is the abbreviated billing descriptor that Aeromexico uses when processing charges. The full company name is Aeromexico, Mexico's flagship airline. If you recently booked a flight, paid for checked baggage, or purchased any add-on service through Aeromexico, this is how the charge will appear on your statement rather than the full company name.

Question 2

I see an AM* charge but I don't remember booking with Aeromexico — is this fraud?

Accepted Answer

Not necessarily. Aeromexico uses the shortened AM* descriptor for all of their transactions, which can make legitimate charges easy to overlook. Think back to whether you purchased a flight, upgraded your seat, paid for extra baggage, or used Aeromexico's Club Premier loyalty program recently. If you still do not recognize the charge after reviewing your travel history, you can log in to manage your booking at aeromexico.com/en-us/manage-your-booking to review your account activity before disputing it with your bank.

Question 3

How much should I expect an AM* charge from Aeromexico to be?

Accepted Answer

Aeromexico charges through the AM* descriptor can vary widely depending on what you purchased. A charge could reflect anything from a full flight booking to a smaller ancillary fee like seat selection, travel insurance, or baggage fees. There is no single fixed amount, so the best way to match the charge to a specific transaction is to visit aeromexico.com/en-us/manage-your-booking and review your booking history, where all associated costs are itemized.

Question 4

How do I cancel an Aeromexico booking tied to an AM* charge to get a refund?

Accepted Answer

To cancel an Aeromexico booking and request a refund for an AM* charge, go to aeromexico.com/en-us/manage-your-booking. From there you can look up your reservation using your booking code and last name, and then proceed with a cancellation if your fare rules allow it. Refund eligibility depends on the ticket type you purchased, as some promotional fares are non-refundable. If you are eligible for a refund, Aeromexico will return the amount to the original payment method, which will reverse the AM* charge from your statement.

AM* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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