What exactly is the BT*BROADBAND charge on my statement?

The BT*BROADBAND charge is the merchant descriptor BT uses when billing customers for their broadband subscription. It represents your recurring monthly broadband fee collected directly by BT from your registered payment card.

Why does the charge say BT*BROADBAND instead of just BT?

BT uses the prefix BT* followed by the service type to help customers identify which specific BT product they are being charged for. BT*BROADBAND specifically identifies broadband billing, distinguishing it from other BT services like BT Sport or BT Phone.

Can I get a refund on a BT*BROADBAND charge?

Yes, if BT has charged you incorrectly you can request a refund by contacting BT on 0800 800 150. BT's billing team can investigate duplicate or erroneous BT*BROADBAND charges and issue credits or refunds to your original payment method.

How do I cancel my BT broadband to stop BT*BROADBAND charges?

To cancel BT broadband, call BT on 0800 783 1401 and request cancellation. Be aware that ending your contract early may incur exit fees. BT requires 30 days notice, and your final BT*BROADBAND charge will cover your last billing period.

How do I stop future BT*BROADBAND charges if I no longer use BT?

Contact BT to confirm your account is fully closed and no direct debit or card authority remains active. Ask your bank to cancel any continuous payment authority linked to BT*BROADBAND and monitor your statement for at least two months to confirm no further charges appear.

Home›Browse Charges›Telecom›BT*BROADBAND

BT*BROADBAND Charge (What It Is + Is It Legit?)

✓ Legitimate

The "BT*BROADBAND" charge is from BT Broadband. BT internet and broadband monthly bill.

🌍 GB🕐 7 min read📅 Updated May 22, 2026

BT Broadband

BT internet and broadband monthly bill.

BT*BROADBAND

What is this charge?

When BT Broadband processes your monthly internet bill, the payment is routed through their automated billing system, which uses the shortened descriptor BT*BROADBAND to identify the transaction at the point of processing. The asterisk format is a standard convention used by BT's payment infrastructure to separate the brand identifier from the service type, keeping the descriptor compact enough to fit within the character limits imposed by UK card networks and bank statement display systems. If you pay around £35.00 each month for your home broadband service and see BT*BROADBAND on your statement, this is simply how BT's billing platform represents the charge rather than the full company name.

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How to handle this charge

Verify your BT Broadband plan

Log in to your BT account at bt.com and check your active broadband plan to confirm the amount charged as BT*BROADBAND matches your current monthly subscription rate.

Review your BT billing history

Visit bt.com/account and navigate to your billing section to compare past BT*BROADBAND charges and ensure there are no unexpected price increases or duplicate charges on your statement.

Check your BT contract renewal date

While logged in at bt.com/account, review your BT Broadband contract details to see if a recent plan renewal or upgrade could explain any change in the BT*BROADBAND charge amount.

Manage or cancel your BT Broadband subscription

If you no longer need the service or want to change your plan, visit bt.com/account to update your BT Broadband subscription, adjust your package, or initiate a cancellation to stop future BT*BROADBAND charges.

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How to cancel BT Broadband

BT Broadband bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at BT Broadband

ℹ️ International processing

This charge is processed in GB. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from BT Broadband. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "BT*BROADBAND" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the BT*BROADBAND Charge Legitimate or Fraud?

The BT*BROADBAND charge on your bank or credit card statement is almost always a legitimate billing from BT (British Telecom), one of the UK's largest broadband and telecommunications providers. This charge typically appears when BT processes your monthly broadband subscription payment and uses the merchant descriptor BT*BROADBAND to identify the transaction.

Common reasons you may see a BT*BROADBAND charge include:

Your regular monthly BT broadband subscription fee being billed automatically
A one-off payment for a BT broadband package upgrade or add-on service
A reconnection or setup fee charged at the start of a new BT broadband contract
A mid-contract price adjustment or annual price increase applied by BT

If you do not recognise the BT*BROADBAND charge, it is worth checking whether a family member or housemate has signed up to a BT broadband plan using your payment details before assuming it is fraudulent.

How to Verify the BT*BROADBAND Charge

1
Log into your BT account
Visit bt.com and sign in to My BT. Navigate to 'Bills & Payments' to see if a BT*BROADBAND charge matches your latest invoice amount and billing date.
2
Search your email inbox
Search for emails from bt.com or no-reply@bt.com. BT sends monthly billing confirmation emails that will match the BT*BROADBAND amount on your statement.
3
Check with household members
Ask family members or housemates whether they set up a BT broadband account using your bank card, as BT*BROADBAND charges can appear unexpectedly for shared households.
4
Review your BT contract start date
If you recently signed up to a BT broadband plan, an initial BT*BROADBAND charge may appear shortly after activation, sometimes before your first paper bill arrives.
5
Contact your bank
If you still cannot identify the BT*BROADBAND charge, ask your bank for the full merchant details, including the registered address and transaction reference linked to the charge.

How to Dispute a BT*BROADBAND Charge

1
Act within 60 days
Report an unrecognised BT*BROADBAND charge to your bank as soon as possible. Most banks require disputes to be raised within 60 days of the charge appearing on your statement.
2
Contact BT directly first
Call BT customer service on 0800 800 150 or use the BT online chat. Explain the BT*BROADBAND charge and request a full breakdown or refund if it was applied in error.
3
File a chargeback with your bank
If BT does not resolve the issue, contact your bank or card provider to initiate a chargeback for the BT*BROADBAND transaction, providing any correspondence with BT as evidence.
4
Request a new card number
If you suspect your card details were used fraudulently to set up a BT broadband account, ask your bank to issue a new card number to prevent further BT*BROADBAND charges.