Question 1

What is the CAREEM charge on my bank statement?

Accepted Answer

The CAREEM charge on your bank statement is a legitimate transaction from Careem, the Middle East's leading super app. This charge could be for a ride you booked, a food or grocery delivery order, or a payment made through their Careem Pay digital wallet. Careem operates in 70+ cities across 10 countries and is headquartered in Dubai, UAE. The amount will vary depending on which service you used.

Question 2

I don't recognize a CAREEM charge — could it be fraud?

Accepted Answer

While the CAREEM charge is from a legitimate company, if you don't recall using any Careem services recently, it's worth investigating. First, check if anyone else with access to your account may have used the Careem app for a ride, food delivery, or grocery order. You can review your transaction history directly in the Careem app. If the charge still seems unfamiliar, contact Careem's support team at help.careem.com/hc/en-us to dispute or clarify the transaction before contacting your bank.

Question 3

How do I get a refund for a CAREEM charge I was incorrectly billed for?

Accepted Answer

If you believe you were incorrectly charged by Careem, you should reach out to their customer support directly at help.careem.com/hc/en-us. From there you can submit a refund request related to a ride, food delivery, grocery order, or Careem Pay transaction. Be sure to have the charge amount and date handy when you contact them, as the charge amount is variable and depends on the specific service used. Careem's support team will investigate and process eligible refunds through their platform.

Question 4

Can I cancel my Careem subscription or stop future CAREEM charges?

Accepted Answer

Careem does not require a traditional subscription for most of its services, so most CAREEM charges are pay-per-use for rides, food delivery, or groceries. However, if you have an active Careem Pro membership or a recurring service tied to your account, you can manage or cancel it by visiting help.careem.com/hc/en-us or through the Careem app settings. If you want to stop all future charges, you can remove your saved payment method from your Careem account or contact their support team at help.careem.com/hc/en-us for assistance.

CAREEM Charge (What It Is + Is It Legit?)

Why does this charge appear?

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Is this charge fraudulent?

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