Question 1

What is the IHG* charge on my bank statement?

Accepted Answer

The IHG* charge on your bank statement is a payment to IHG Hotels for a hotel stay. IHG operates well-known hotel brands including Holiday Inn, Crowne Plaza, and InterContinental. The charge typically ranges from $70.00 to $400.00 depending on the property, room type, and length of stay. If you or someone with access to your account recently stayed at one of these hotels, this charge is legitimate.

Question 2

I see IHG* on my statement but I don't remember booking a hotel — what should I do?

Accepted Answer

First, check whether anyone else on your account may have made a reservation at a Holiday Inn, Crowne Plaza, InterContinental, or another IHG property. You can review or look up your booking at ihg.com/hotels/us/en/stay-mgmt/ManageYourStay using the email address associated with the reservation. If you still cannot identify the charge and believe it is unauthorized, contact your bank to dispute it and consider reporting it to IHG customer support directly.

Question 3

How do I cancel my IHG Hotels reservation to stop or reverse this charge?

Accepted Answer

To cancel your IHG Hotels reservation, visit ihg.com/hotels/us/en/stay-mgmt/ManageYourStay and look up your booking using your confirmation number and last name or IHG One Rewards account. Keep in mind that cancellation policies vary by property and rate type, and some non-refundable bookings may not be eligible for a refund. If your stay has not yet occurred and you cancel within the allowed window, the charge should be reversed, though it may take several business days to appear on your statement.

Question 4

Why does my IHG* charge look higher or lower than I expected?

Accepted Answer

The IHG* charge can vary quite a bit, typically falling anywhere between $70.00 and $400.00, because it reflects the nightly rate of the specific IHG property you booked, which could be a Holiday Inn, Crowne Plaza, InterContinental, or another brand in the IHG family. Taxes, resort fees, incidental holds, or additional nights can also affect the final amount. If the charge does not match your reservation total, log in to ihg.com/hotels/us/en/stay-mgmt/ManageYourStay to review your booking details or contact the hotel directly to request an itemized receipt.

IHG* Charge (What It Is + Is It Legit?)

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