Why does "INDOSAT OOREDOO" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with Indosat Ooredoo Hutchison.

How do I cancel Indosat Ooredoo Hutchison?

You can cancel at ioh.co.id/portal/id/ioh-contact-us.

How do I get a refund from Indosat Ooredoo Hutchison?

Contact Indosat Ooredoo Hutchison support directly to request a refund.

Home›Browse Charges›Telecom›INDOSAT OOREDOO

INDOSAT OOREDOO Charge (What It Is + Is It Legit?)

Q: Is the "INDOSAT OOREDOO" charge legitimate?

Yes, this is a legitimate charge from Indosat Ooredoo Hutchison.

✓ Legitimate

The "INDOSAT OOREDOO" charge is from Indosat Ooredoo Hutchison. Monthly Indosat Ooredoo Hutchison mobile bill in Indonesia. Indosat Ooredoo Hutchison is Indonesia's second-largest mobile operator with over 100 million subscribers, formed from the merger of Indosat Ooredoo and Hutchison 3 Indonesia in 2022.

🌍 ID✅ Community verified

Indosat Ooredoo Hutchison

Monthly Indosat Ooredoo Hutchison mobile bill in Indonesia. Indosat Ooredoo Hutchison is Indonesia's second-largest mobile operator with over 100 million subscribers, formed from the merger of Indosat Ooredoo and Hutchison 3 Indonesia in 2022.

INDOSAT OOREDOO

Why does this charge appear?

When Indosat Ooredoo Hutchison processes billing transactions, the payment system pulls from the legacy "INDOSAT OOREDOO" identifier that was established before the 2022 merger with Hutchison 3 Indonesia, and many billing platforms have a strict character limit that prevents the full post-merger name from displaying in its entirety. The descriptor "INDOSAT OOREDOO" reflects the brand name that was already embedded in Indonesia's payment infrastructure and registered with card networks prior to the corporate consolidation, making it the persistent identifier that appears on customer bank statements. Updating merchant descriptors across all payment processors and banking networks is a lengthy administrative process, so Indonesian subscribers paying their monthly mobile bill will continue to see "INDOSAT OOREDOO" rather than the current legal entity name "Indosat Ooredoo Hutchison" for the foreseeable future.

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What should you do?

Check your Indosat Ooredoo Hutchison account to verify your subscription.

Make sure the charge is not from a family member or shared account holder.

If you want to cancel, visit ioh.co.id/portal/id/ioh-contact-us to manage your subscription.

Still don't recognize it? Contact your bank to dispute the charge.

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Is this charge fraudulent?

No, this is a legitimate charge from Indosat Ooredoo Hutchison. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.