Question 1

What is the JET2* charge on my bank statement?

Accepted Answer

The JET2* charge on your bank statement is a payment made to Jet2, a UK-based airline and holiday operator. This charge typically relates to a flight ticket or holiday package you booked through Jet2. The amount will vary depending on the specific booking you made, including factors like destination, travel dates, and package inclusions.

Question 2

I don't remember booking with Jet2 — should I be worried about this charge?

Accepted Answer

If you see a JET2* charge you do not immediately recognise, first check whether anyone else with access to your account may have made a Jet2 booking. You can log in to your Jet2 account at jet2.com/en/login to review your booking history and confirm whether a flight or holiday package was purchased under your details. If you still cannot account for the charge after checking, contact your bank to raise a dispute.

Question 3

How do I cancel my Jet2 booking to get a refund for this charge?

Accepted Answer

To cancel a Jet2 booking, log in to your account at jet2.com/en/login and navigate to your booking management section. Keep in mind that Jet2 cancellation policies vary depending on how far in advance you cancel and the type of ticket or holiday package you purchased, so the refund amount may differ from your original charge. It is worth reviewing the terms of your specific booking before cancelling.

Question 4

Why does my bank statement show JET2* instead of just Jet2?

Accepted Answer

Banks and card processors often display merchant names in a shortened or coded format, which is why your statement shows JET2* rather than the full company name Jet2. The asterisk is commonly used by payment processors to separate a merchant identifier from additional booking reference details. This is a legitimate charge descriptor used by Jet2 when processing payments for flight tickets and holiday packages.

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