JQ* Charge (What It Is + Is It Legit?)

Recognize the JQ* Billing Code

The charge showing as JQ* on your bank statement is Jetstar Airways' abbreviated billing descriptor. Jetstar commonly uses this shortened format instead of displaying the full airline name, so do not be alarmed if the charge looks unfamiliar at first glance.

Match the Charge to Your Jetstar Booking

Log in to your Jetstar Airways account at jetstar.com and review your booking history to match the charge amount to a flight, add-on, or ancillary service you purchased. Check for any baggage fees, seat selections, or fare bundles that may have been billed separately under the JQ* descriptor.

Manage or Cancel Your Jetstar Booking

If you need to review, modify, or cancel the booking associated with the JQ* charge, visit the Jetstar Manage My Booking portal at booking.jetstar.com/mmb/ to access your reservation details, check refund eligibility, or make changes to your itinerary.

Contact Jetstar Airways Directly

If you cannot reconcile the JQ* charge with any known Jetstar Airways booking, contact Jetstar's customer support team directly through jetstar.com to clarify the charge before considering any dispute with your bank. Have your booking reference number and the exact charge amount ready when you reach out.