Question 1

What is the TUITFLY* charge on my bank statement?

Accepted Answer

The TUITFLY* charge is a legitimate payment to TUI Airways for a flight or holiday package booking. TUI is one of the UK's largest travel companies, and this charge appears when you have purchased a flight, package holiday, or other travel product through them. If you recently booked a trip with TUI, this charge corresponds to that transaction.

Question 2

I don't remember booking with TUI Airways — should I be worried about the TUITFLY* charge?

Accepted Answer

The TUITFLY* charge is a verified and legitimate billing descriptor used by TUI Airways. Before raising a dispute with your bank, think back to whether you or anyone sharing your account recently booked a holiday or flight through TUI. The amount can vary widely depending on the type of booking. If you still don't recognise it, you can log into your TUI account at tui.co.uk/destinations/your-account/managemybooking/login to check your booking history before contacting your bank.

Question 3

How do I cancel my TUI booking that resulted in the TUITFLY* charge?

Accepted Answer

To cancel the booking associated with the TUITFLY* charge, visit tui.co.uk/destinations/your-account/managemybooking/login and log in to your TUI account. From there you can view and manage your existing bookings. Keep in mind that TUI Airways may apply cancellation fees depending on how close to the departure date you cancel, and the refund amount will vary based on the terms of your specific holiday or flight package.

Question 4

Why does the TUITFLY* charge show a different amount than what I expected to pay TUI?

Accepted Answer

The TUITFLY* charge amount is variable because TUI Airways processes different types of travel products at different price points, including flights, full package holidays, hotel add-ons, and extras like baggage or seat upgrades. You may also see multiple TUITFLY* charges if your booking was split into instalments or if you added extras at separate times. To verify exactly what each charge covers, log in to your booking at tui.co.uk/destinations/your-account/managemybooking/login and review your booking breakdown.

TUITFLY* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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